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Wal-Mart Associates
attendance policy 
17th-Oct-2006 01:16 pm
ashlyn - faerieflings
Has anyone had the sheer joy of calling the new Associate Hotline to call in late/sick?

Yesterday, I was running late. I had school in the morning. Now mind you, I have class from 9:30am-10:45am, and have to be to work at 11am because my department only generates 7am-4pms and 11am-8pm shifts. Not a big deal, I only have an 9 mile drive to get to work from school and I usually take a road that is less travelled, but still a main road so I can get there in the alloted time. Well, yesterday, I got into my car after class and remembered I had to take a piece of paper to the police department (stupid taillight was out and got pulled over for it and had to get it fixed.. but i digress, that's kind of important to have that working, can't complain really, and i got it fixed for free) so i went to the police department, and then since i parked across the street at McD's, I went ahead and called the hotline before I started my car so that I wasn't driving and entering numbers in while driving.
I call - enter the last 4 of my social, todays date, and my store number. All it then tells me is to "Contact management at your home store" and disconnected my call. This threw me for a loop because I was told that it would give me a confirmation number, and then connect me directly to my store. Well, being that I don't have to punch in numbers when I call my store, I went ahead and started driving and called my store - well, tried to. I called 5 times, let it ring a good 10 times each ring, no one EVER answered. So, I walk into the store, clock in at 11:27am and went to the AD office to tell management what happened. In the meanwhile, someone else was standing there and they said the same thing happened with them the day before - minus the part of no one answering the phone when they called the store.
When I went to the fitting room to get my telexon (I always have to hunt one down to do my reverse picks in whatever department I am assigned to, and just go up there and borrow one of theirs), I saw who was working up there and right then and there, I figured out why no one answered. The lady in the fitting room doesn't like to answer the phone when the call is coming from an outside line because *gasp* too many people call! She is also the one who pages associates by their first and last name when they are getting a call, which is a no-no. She also does A LOT of things she shouldn't be doing. I felt bad for her last week because she got in trouble for making a birthday page - and I only felt bad because it was MY birthday she was announcing... but I digress.

Has anyone else had any run-in's with this new hotline?

Edit: With the whole schedule thing - I got my schedules on Monday's and Friday's switched to 11:30am-8:30pm so that I wasn't late 2 days a week, and I could still be a part of my department, so they just override it when schedules get done.
Comments 
17th-Oct-2006 06:51 pm (UTC) - new attendance policy
Well, shit, I don't even know where to start this rant. Last night I talked to this CSM about the new call-in policy and she, like me and many others was in the dark as to the details of how it works, and she made a good point, most other asociates know little of it by word of mouth, and who knows if we are getting the str8 facts?
So I said, I can hardly wait to get in trouble for being late or call-in-sick (I usually don't do that), and my first defense will be this: I did not know of any new policy. Did you, (Ass.Man) or any other higher up remember sitting me down to tell me about it? Do you have any proof that I acknowledge the new procedures? How do you assume that I know of such policies?
That should be enough to cancel a Coaching for Improvement. But you can always tell your executor, (using the same Walmart Higher Ups Lexicon) that, there are some opportunities here, such as taking the time to visit with all departments and make sure that every one knows of the impending changes, after all, they (Regional Managers and such) always use the same line "What can I do for you?"
17th-Oct-2006 08:49 pm (UTC) - Re: new attendance policy
Anonymous
Well, at our store, the manager (the store manager himself did this) made every associate come in to a meeting about the attendance policy. Then we had to sign a paper that will go into the personnel file that shows we understand the policy. That sheet also contains the notation blocks for any "personal discussions" you receive (since a PD does not go into the computer).
17th-Oct-2006 10:21 pm (UTC) - Re: new attendance policy
Anonymous
being a csm i had an associate call in today that was returning from a LOA. i explained a little on the phone to her about the new policy and told her to report to work on thursday since me and the assistant over the front are both off tomorrow. she is coming to work at 5:30 on thursday and we are sitting down with her to give her a schedule and go over the new policy and changes on the front end scheduling. we will have her sign the form and make sure she understands it before going on register. everyone was given a form attached to their last paycheck if they were unable to attend one of the around 15 meetings we had. did your store not have any meetings on this?
18th-Oct-2006 03:09 am (UTC) - Re: new attendance policy
Anonymous
I'm sure ALL these stores had meetings like the ones some of these associates are describing. They were required to. My store had 15-20 meetings...at least 5 on each shift throughout an entire week.

The people who claim "they didn't know" were probably too busy trying to shake a Snickers bar out of the snack machine to notice the signs hanging there for a week.

Once again, "I DIDN'T KNOW" doesn't work in real life, so why should it work at Wal-Mart?

18th-Oct-2006 07:02 am (UTC) - Re: new attendance policy
I resent that last comment. Although I agree that ignorance is not an excuse, most people (in Walmart) will agree that us, the TLE associates are always seen as the stepchild, the black sheep or the abhorrent thing from hell. And as a result of that, we are the last in getting the news. I wish I had the time to go to the back and get me a snickers bar!
18th-Oct-2006 11:57 am (UTC) - Re: new attendance policy
Anonymous
we do not have a tle at our store. we do have 2 time clocks. do you have a time clock near the tle center that might not have had a sign posted about the meetings? then i can understand if you did not have warning about the meetings. but as much talk that goes around in our store there were still some associates saying they did not have time to go to another meeting. they are the ones confused right now and are going on hear say. just talk with your assistant and they should get you up to date with the correct info you need. good luck!
18th-Oct-2006 02:30 pm (UTC) - Re: new attendance policy
In all honesty... I almost didn't know about this either, other than by word of mouth.

I only work on weekends & Monday & Friday.
My co-workers in my department don't like to tell me anything half the time if it is important. Some of them do - like when I stop in and see one of them on the floor and they are mad about something, they'll tell me.

I found out when I came in and one of the unloaders, who was pulling a pallet of freight to the floor, told me.
That happened to be a Thursday night, so the next morning I went in and when I clocked in, I went to the co-manager over the GM side and asked her about it, and luckily for me, they were having meetings that day, so she had me paged to go to that meeting that day. All the other ICS people had already had their meeting, so I would have been forgotten had I not said anything...

So for the people who say they didn't know - they really might not have known because they don't work often because of school.
19th-Oct-2006 12:12 am (UTC) - Re: new attendance policy
No one at my store has said anything about it directly to me, including my assistant manager. I swear I know more about the freaking store from this community than I do from going to work. I am never able to go to meetings unless they hold them on layaway, since I can't be away from the counter for extended periods, and I am scheduled out at 11, when the closing shift meeting hasn't even started yet. When I am not closing shift I work mid usually, and midshift never has meetings. Ever. I am lucky if I get a chance to do my CBLs and grassroots when they are due.
18th-Oct-2006 06:59 am (UTC)
have you reported this fitting room associate?? considering it is the fitting room's job to answer the phone calls coming in from customers (you could have been a customer after all!), that is BS. she is not doing her job--and could be jeopardizing other associates as well.
18th-Oct-2006 02:26 pm (UTC)
Yup, I reported her... the question now - will anything be done about it?

But, I guess aside from not answering calls like she should, she does alot of other things she's not supposed to be doing. Store-using things that don't need used, etc.
19th-Oct-2006 01:46 am (UTC) - I am not defending H.O.
Anonymous
I do understand WHY the Home Office is doing the 800 #, and forced schedules, they can not trust the store Mgmt to follow thru with anything. Today we were told payroll was being cut and no new hires. Not because we need them , but for example Dairy has 6 people and only hrs for 3. So mgmt went thru and gave everyone a secondary job code to give them hrs, whether they work in that dept or not? So each store has brought this problem on themselves.....AND WE HAVE TO SUFFER!!!!!!!
20th-Oct-2006 09:33 pm (UTC) - Re: I am not defending H.O.
Anonymous
I read that the new system wouldn't generate coachings or warnings automatically. So how will it help management deal with the people who abuse the policy? Search on the wire under the HOME tab for flight and read all the forms you find named "flight 3/4" its for management. But it answered alot of my own questions.
24th-Oct-2006 12:01 am (UTC) - Re: I am not defending H.O.
i can understand a lack of hours when you actually have too many people in an area, but if your like our store which has serious problems with the bigger depts like electronics, toys and sporting goods, there are days when no one is working in those depts, yet our store manager says no overtime and no new hires. over the summer i got a call to come in on a tuesday becuase they were busy and no one was working in about 10 dept in the store, luckily i had plans that day so i couldnt come in. i think this profit margin thing is really getting to management
23rd-Oct-2006 03:07 am (UTC) - new atendance
Anonymous
Yes, the H.Office will generate coachings WHEN your asst. does not approve your time off or leaving early. It is still in their hands. Make sure you keep a journal of your hrs vs. schedule and who told you what. In our store they are still approving every change in the schedule, I guess they are too busy to check or remember what they schedule. And I was also told the the store gets no record of your calls to the 8oo#????
7th-Nov-2006 04:29 pm (UTC) - lara and mike redbook investigation
Anonymous
does any one know what is going on in this investigation about to married managers having an affair for the past 2-4 years.
1st-Feb-2007 08:23 am (UTC) - Re: lara and mike redbook investigation
Anonymous
I just love it how the managers(Div. 1 of course) are the only ones who seem to be immune to this bullshit thing. I mean, how the hell are we supposed to prove that they haven't made it to work a few minutes late when they don't have the wonderous joy of clocking in?
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