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Wal-Mart Associates
Operations ZMS 
17th-Mar-2009 10:51 pm
So our Operations ZMS just got the new Claims Supervisor position (which is funny because first she beat me out for Operations, then she beat me for Claims Supervisor... bitch) and I'm going to attempt going for Operations again...

I'm just wondering if anybody here can tell me what exactly they are looking for, or like what that particular ZMS does in a day... I saw ours playing in the back rooms a lot, which is kinda daunting because I don't have much experience in that area... I'm currently the dept. mgr. of Shoes and am not on the whole inventory management system thing, but I understand the gist of it... Aside from that I know that Operations also includes the front-end and the offices, where I have 3 years of experience so maybe that's a plus?

Anywho, anything y'all can tell me would be awesome cause I wanna know exactly what I might be getting myself into, ha ha...
19th-Mar-2009 01:29 am (UTC)
what the hell is a ZMS
19th-Mar-2009 02:36 am (UTC)
ZMS stands for Zone Merchandise Supervisor. They are part of the "new" face of Walmart. They've redesigned the management structure as follows:

- store director
- 2 day co-managers (now called "shift managers")
- 2 overnight shift managers
- 5+ assistants (one for each of the five areas of the store and 2 or so for overnights)
- 5 ZMS's (again, one for each of the different areas of the store)
Department managers, etc, etc...

That's how it is in my store, at least. The five areas they break the store down into are

- Hardlines (garden center, hardware, TLE)
- Entertainment (toys, electronics, cosmetics/hba)
- Fashion (apparel, jewelry, shoes, and domestics)
- Grocery (in our store we have one for the cost depts and one for the rest)
- Operations (front-end, receiving, offices)

I forgot a few departments like stationary, crafts, housewares, etc, but you get the idea. Again, that's how it is in my store, so that's just what I know. Anyway, the whole point of the ZMS is that they are like an assistant's gopher. Basically, we were put under the impression that anything to do with our departments and/or merchandise we are supposed to go to our ZMS about it. Issues with scheduling, hiring, etc are to be dealt by our assistants. Unfortunately for me, my ZMS is a raging retard and hides in domestics all damn day because the dept mgr is out right now... When I actually suck it up and decide I'm willing to hear her idiocy and ask her something, her response is usually, "Oh, I don't know. That's a good question." and either just walks away or refers me to my assistant then walks away... So really I'm not sure how this new, amazing structure is supposed to be beneficial for us, but whatever... I really want Operations, lol. I can't really say much more on the ZMS positions because I really just see them running around all the time. I know that there are job descriptions on the WIRE (but if your store isn't going to be on the program for a while I don't know if you can still pull it up) and I do know that it is a very high stress, high pressure job, but I think it's worth it considering they start out around $16/hr.
22nd-Mar-2009 03:49 am (UTC)
So there is zone merchandise supervisors and then department merchandise supervisors?
22nd-Mar-2009 10:56 am (UTC)
The zone merchandise supervisors are over the department managers of their areas... Like the Hardlines ZMS would be over the Garden Center dept. mgr., Hardware dept. mgr., etc...
19th-Mar-2009 02:00 am (UTC)
I'm not sure what all they do, but I know it has to do with all the offices, the front-end, and receiving. Frankly, it's my DREAM JOB. Too bad my new piece of crap store doesn't have ZMS's yet. And when I mention it they look at me like I'm an idiot. I'm like "You'll see..."
19th-Mar-2009 06:05 am (UTC)
cool, maybe I'll put in for one of those when I transfer to a new store in July. Do you have to have open availability for it, or does it have a set schedule? I go to school part time, thats why I ask.
19th-Mar-2009 09:52 pm (UTC)
Availability needs to be pretty open, they work 11-8's and 8-5's with one weekend off a month and split days off.
21st-Mar-2009 03:08 am (UTC)
Although in my store we have ICS leads which are similar to a ZMS I would have to say that they would look for someone who shows they are capable to fill a supervisor position and is willing to work hard and expect the same from the people they are supervising also hold them accountable
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